Terms of Service

Last updated: April 2026

1. About Swift ETA

Swift ETA (“we”, “us”, “our”, “the Service”) is an independent, private concierge service that assists travellers in applying for the United Kingdom Electronic Travel Authorisation (UK ETA). We provide this service at swifteta.com.

Important: Swift ETA is not affiliated with, endorsed by, or connected to the UK Government, the Home Office, or any government authority. The official UK ETA application can be made directly at eta.homeoffice.gov.uk. Our service charge is in addition to the mandatory UK Government fee.

2. Acceptance of Terms

By accessing our website, submitting an application, or making a payment to Swift ETA, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our service.

3. Our Service

Swift ETA provides the following services:

  • Collection and secure processing of your personal and passport information
  • Human review of your application details for accuracy and completeness
  • Submission of your ETA application to the official UK Government website (eta.homeoffice.gov.uk) on your behalf
  • Forwarding of your approved UK ETA confirmation to your registered email address
  • Customer support via email throughout the process

We do not make decisions about ETA approvals or rejections. All decisions are made solely by the UK Government. We act solely as a facilitation and submission service.

4. Eligibility

Our service is available to citizens of countries eligible for the UK ETA scheme. You must be 18 years of age or older to place an order. By using our service, you confirm that:

  • All information you provide is accurate, complete, and truthful
  • You are the person named in the application, or you have the legal authority to submit an application on behalf of a minor or another person
  • Your passport is valid and will not expire before your planned travel date
  • You understand that an ETA does not guarantee entry to the United Kingdom

5. Pricing and Payment

Our service fees are as follows:

Standard (24-hour processing)$42.00 USD
Express (6-hour processing)$55.00 USD
Family Package (up to 4 people, 24hr)$150.00 USD

All fees include the UK Government ETA fee (equivalent to £20 per person) and our service charge. Payment is processed securely via Stripe. All prices are in USD. Processing times are estimates and begin after payment is confirmed.

6. Refund Policy

Full Refund — Our Error

If your ETA application is rejected due to an error, omission, or oversight made by Swift ETA during the submission process, you are entitled to a full refund of all fees paid, including the government fee.

Partial Refund — Customer Error

If your application is rejected because of inaccurate information you provided (e.g. incorrect passport number, undisclosed criminal history, or travel document issues), only the Swift ETA service fee component may be refunded at our discretion. The UK Government fee ($27 per person) is non-refundable in these circumstances.

No Refund

No refund is available once your ETA application has been approved and delivered to your email address. We do not offer refunds for change of travel plans, visa refusals, or circumstances outside of our control.

Cancellation Before Submission

If you contact us to cancel before we have submitted your application to the UK Government, we will issue a full refund.

To request a refund, contact hello@swifteta.com with your order reference number.

7. Data Retention

Your personal and passport data is retained for the minimum period necessary to fulfil your order and comply with our legal obligations. Specifically, all application data including passport details and photos is permanently and irreversibly deleted 30 days after your ETA is delivered to your email address. For more information, please review our Privacy Policy.

8. Limitation of Liability

Swift ETA facilitates the submission of your ETA application but does not guarantee ETA approval. Approval decisions are made solely by the UK Government. We accept no liability for:

  • Rejection of an ETA application by the UK Government for reasons outside our control
  • Denial of entry to the United Kingdom by UK Border Force
  • Delays in processing caused by the UK Government system
  • Any losses arising from your failure to provide accurate and complete information
  • Any indirect, consequential, or incidental losses arising from the use of our service

Our maximum liability to you in connection with any order shall not exceed the total amount paid by you for that specific order.

9. Your Obligations

You agree to:

  • Provide accurate, current, and complete information in your application
  • Not use our service for any fraudulent, unlawful, or deceptive purpose
  • Not submit applications on behalf of others without their explicit consent
  • Notify us immediately if you discover an error in the information you submitted

10. Governing Law

These Terms of Service are governed by applicable international law and regulations. We operate as an international online service and do not designate a specific national jurisdiction. Any disputes arising in connection with these Terms shall be resolved in accordance with applicable international standards of commercial and consumer law. Nothing in these Terms affects any statutory rights you may have as a consumer under your local applicable law.

11. Changes to These Terms

We reserve the right to modify these Terms of Service at any time. Material changes will be communicated by updating the “Last updated” date at the top of this page. Your continued use of the service after any changes constitutes your acceptance of the updated terms.

12. Contact

For any questions about these Terms, please contact us at:

Swift ETA

Email: hello@swifteta.com